The Genchi,The Genbutsu,The Genjitsu

Zhengcun's 18-year history of development and growth, step by step, relies on customer loyalty and continuous self-improvement.

In the past, we only dabbled in the household appliances industry. Now, we have stepped into the automobile industry chain. The customer group has expanded, the requirements have been raised, and the challenges to us have also increased. In the face of challenges, we believe in the power of continuous improvement. Zhengcun has learned from Toyota's production mode from a high starting point, fully implemented Toyota's concepts and practices. As a quality window for customers, the quality department is integrating into the improvement and transformation of Zhengcun with a positive attitude.

As a manufacturing enterprise, there will inevitably be customer complaints, and how to deal with customer complaints, different enterprises will give different answers. In the past, due to insufficient understanding, the handling of customer problems would be more limited to the relevant departments sitting in the office to discuss and formulate measures. As an advocate of Toyota's concept, the company's top level promptly pointed out and requested that all measures must be taken on the spot in accordance with the actual situation, that is, the "three present" doctrine. At the same time, Toyota experts also put forward suggestions for the quality weekly meeting, which should be a publishing meeting for improving results rather than a reporting meeting for problems. We carefully reflect on the similarities and differences between Toyota's practice and ours, and understand that to go to the scene, the first time to find and solve problems is the basis for improvement. Now, we will divide the meeting into two types. One is to go to the scene immediately to observe and discuss the problems and come up with measures. The second is to report and track the progress of measures every week. In the analysis method of the problem, we use Toyota's experience for reference, and use the five questions method (5W) to analyze the causes step by step, in order to find the most fundamental reasons. In the closure of the project, from the implementation of previous measures to the improvement of standards and guidance, that is, to prevent the recurrence of problems at the system level.

Through the improvement of working methods, the efficiency of quality meeting has been improved, the purpose is clear, the measures are reasonable, and the complaints of customers have been effectively avoided.

Customer satisfaction is the eternal pursuit of Zhengcun. It is the requirement of the quality policy to take the market as the center and deeply feel customer demand.

Today, Zhengcun is experiencing great development. Our quality team will take a professional, introspective, conscientious and pragmatic attitude towards customer feedback, firm stand, grasp the scale, strict self-discipline, and meet customer expectations to achieve a double leap in quality and quantity of the company.